Privacy Policy

1. Information We Collect

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you or your household (“Personal Information”). We collect Personal Information directly from you, automatically through your device, and from third-party sources.

A. Information You Provide Directly to Us

• Contact Details: Name, billing address, shipping address, email address, phone number.
• Account Information: Username, password, preferred settings, order history.
• Payment & Transaction Data: Credit/debit card numbers, payment token details, billing address, order records (processed securely via PCI-DSS compliant third-party payment gateways).
• Promotions, Contests, & Sweepstakes Data: Survey responses, giveaway entry forms, promotional code usage, and sweepstakes registrations.
• Communications & Feedback: Product reviews, support inquiries, warranty registration details, or customer service chat logs.

B. Information Collected Automatically Across Website & Mobile Apps

• Device & Technical Identifiers: IP address, device type, operating system, unique device identifiers (e.g., IDFA for iOS, Advertising ID for Android), mobile network details, and browser type.
• Usage & Mobile App Telemetry: Pages or app screens viewed, products searched, items added to cart, time spent on the app/site, link clicks, crash reports, and performance analytics.
• Location Data: Approximate geolocation derived from your IP address or, with your explicit permission via app settings, precise geolocation for localized offers or shipping.
• Cookies, Pixels & Tracking Technologies: We and our service providers use cookies, web beacons, SDKs (Software Development Kits), and session tools to collect browsing activity and facilitate secure checkouts.

C. Information Received from Third Parties

• Data Partners & Ad Networks: Demographic data, interests, and cross-context behavioral advertising preferences from third-party analytics and data vendors.
• Affiliate Networks & Marketing Partners: Tracking information regarding referral source clicks, affiliate partner interactions, and promo code attribution.
• Social Media Platforms: Public profile information if you choose to sign in or interact with us through social channels.

2. How We Use Your Information

We use Personal Information for the following operational and business purposes:

• Fulfilling Orders & Services: Processing payments, shipping purchases, providing order status updates, administering warranties, and handling returns or customer support.
• Account Management: Creating and maintaining your user account, security authentication, and saved preferences.
• Mobile App Features: Delivering push notifications, enhancing mobile app navigation, and troubleshooting app crashes.
• Marketing, Promotions, & Personalization: Delivering promotional emails, SMS alerts (where opted in), sweepstakes processing, tailored recommendations, and targeted advertisements based on your shopping behavior.
• Analytics & Performance: Monitoring site/app performance, analyzing trends, measuring affiliate referral efficacy, conducting usability testing, and improving user experiences.
• Security & Fraud Prevention: Detecting, preventing, and investigating unauthorized access, fraudulent orders, coupon abuse, or security threats.
• Legal Compliance: Complying with tax, legal, regulatory obligations, and enforcing our Terms of Service.

3. How We Share & Disclose Information

We do not sell your personal information for monetary compensation in the traditional sense. However, sharing data with advertising networks or affiliate partners for targeted ads and campaign attribution may be considered a “sale” or “sharing” under certain state privacy laws. We disclose information to the following categories of third parties:

• Service Providers & Fulfillment Partners: Payment processors, logistics/shipping carriers, cloud hosting vendors, customer support tools, and email/SMS delivery platforms.
• Third-Party Warranty Providers (e.g., CPS): If you purchase an extended warranty, protection plan, or service contract offered through Consumer Priority Service (CPS), we transfer necessary transaction details (such as customer contact info, product description, order date, and serial numbers) to CPS to activate and administer your third-party service contract.
• Affiliate Networks & Marketing Partners: Order details, affiliate parameters, and link interaction metadata are shared with affiliate networks (such as Impact, CJ, or ShareASale) to credit valid referral traffic, validate promo codes, and process affiliate commissions.
• Analytics & Advertising Networks: Partners who help us measure app/site performance and deliver relevant cross-context behavioral ads.
• Affiliates & Corporate Relatives: Entities within the Legatos Holdings Inc. corporate family for operational efficiency.
• Business Transfers: In connection with any merger, acquisition, corporate reorganization, or sale of company assets, where customer data is a transferred asset.
• Legal & Regulatory Obligations: When required by law, court order, subpoena, or to protect the safety, rights, or property of UntilGone.com or others.

4. Cookies, Mobile Advertising Identifiers, Affiliate Trackers, & Opt-Outs

• Web Cookies, Pixels & Affiliate Trackers: We and our third-party ad/affiliate networks use cookies, web beacons, and tracking parameters to credit valid sales through affiliate links, monitor promotional code redemption, and analyze site traffic. You can manage web cookie preferences through your browser settings or our website footer.
• Mobile Ad Tracking & App Telemetry: You can adjust your mobile device settings to restrict ad tracking:
  • iOS: Go to Settings > Privacy & Security > Tracking to turn off app tracking permissions.
  • Android: Go to Settings > Privacy > Ads to reset or opt out of Personalized Ads.
• Push Notifications: You can turn off push notifications at any time in your mobile device's application settings.
• Opt-Out of Targeted Advertising / "Sale" or "Sharing": To opt out of third-party ad pixels, data partner sharing, or affiliate marketing tracking, visit our Do Not Sell or Share My Personal Information page or submit an email request to privacy@untilgone.com.

5. Mobile Messaging & SMS Policy

If you choose to opt into our mobile text messaging program:

• We collect your mobile phone number to send transactional order updates, delivery alerts, and promotional messages.
• You may opt out of SMS communications at any time by replying "STOP" to any message.
• Text messaging data is not sold or shared with unaffiliated third parties for their own marketing purposes. Message and data rates may apply.

6. U.S. State Privacy Rights

Depending on your state of residence (e.g., California, Virginia, Colorado, Connecticut, Utah), you may have specific rights regarding your Personal Information under applicable law:

• Right to Know / Access: Request details on the categories and specific pieces of Personal Information we have collected, used, and disclosed about you over the past 12 months.
• Right to Delete: Request the deletion of Personal Information we have collected from you, subject to certain legal exceptions.
• Right to Correct: Request corrections to inaccurate Personal Information maintained in your account.
• Right to Opt-Out of Sale or Sharing: Opt out of the processing of your Personal Information for targeted cross-context advertising or affiliate data sharing.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your rights, email us at privacy@untilgone.com or call us toll-free at 1-844-466-3878.

7. Global Privacy Control (GPC) & "Do Not Track" Signals

We recognize and honor Opt-Out Preference Signals, including the Global Privacy Control (GPC). If your web browser transmits a GPC signal, our system will treat it as a valid request to opt out of the sale or sharing of your Personal Information for targeted advertising on that browser.

8. Data Security & Retention

We maintain reasonable physical, administrative, and technical safeguards (including SSL encryption and firewalls) to protect Personal Information. We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, maintain active customer accounts, resolve disputes, and fulfill legal record-keeping requirements.

9. International Visitors

Our Services are hosted in and operated from the United States and are intended primarily for U.S. residents. If you access our Services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S.

10. Children’s Privacy

Our Services are not intended for or directed to children under 13 years of age. We do not knowingly collect or request Personal Information from children under 13 without verifiable parental consent.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy or posting a prominent notice on our website and mobile app.

12. Contact Us

If you have questions, comments, or wish to exercise your privacy rights under this policy, please contact us at: